Contact Us – scentsdistro.com

About us

Scentsdistro has ventured into the online platform bringing wholesale prices directly to the consumers. We have recognized that it is not easy to shop for affordable, designer fragrances, hence the creation of Scentsdistro.ca. With our easy to navigate site and ridiculously low prices on all authentic designer fragrances- we’ve made shopping for perfumes as easy as 1, 2, 3.

Scentsdistro has a massive collection of fragrances for your everyday occasion. Some of the most notable brands we carry are; Hugo Boss, Gucci, Burberry, Calvin Klein, Elizabeth Arden, Bvlgari and the list goes on and on. All of your favourite brands are stocked in our warehouse and ready to be shipped to your doorstep within hours of placing the order.

We also have a dedicated team with a genuine passion for delighting customers, with the best customer service and providing proficient knowledge of over 5000 designer fragrances. These are just some of the qualities that have set us apart and made us industry leaders, putting Scentsdistro at the top of Canada’s #1 perfume distributors list. By ordering your next bottle of fragrance with us today, you cannot go wrong!

We'd love to hear from you - please send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

Email: info@scentsdistro.com

Security and Privacy is 100% Guaranteed

We are committed to your privacy and security. When you shop at scentsdistro, your security and privacy is 100% guaranteed. Your personal information is used to process your order, and scentsdistro will not share or exchange online information that you provide us with a third party unless you provide prior consent. All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL) by Shopify, an industry standard. If you have any questions regarding our privacy policy and practices, please contact us.

Safety

Security and Privacy is 100% Guaranteed

Safety  

All orders and personal information is protected at scentsdistro by the industry standard Secure Server Software. All information is encrypted to protect all personal data from being available to anyone on the internet. All information is guaranteed to be protected and 100% secure.

Your Information is Kept Private

All information you submit will be stored for internal purposes only in an effort to better serve you. None of your personal information will be distributed or shared with any third party or outside companies. All policies and procedures are exercised by scentsdistro in order to keep our customers' privacy safe.

Shipping policy

All perfumes on our website are 100% authentic, and we only deal in authentic perfumes.

Delivery

We strive to process all orders as soon as possible. Orders are usually shipped within 72 business hours from Toronto, ON. After placing an order with us, you will receive a confirmation email at your provided email address. Once we ship your order, you will receive a shipment tracking email at the same address.

If an item in your order is out of stock, we will email you to inform you and refund the full amount for that product. If you have ordered multiple products and one or more of them are not available or out of stock, we will proceed with sending you the rest of the items and refund the money for the items that are out of stock or not available.

Returns

We offer hassle-free returns. Please contact us at our email address, info@perfumeonline.ca, and we will issue you a prepaid return label to send us back the product for return. The window to request a return or raise a concern is seven days from the date the customer has received the product or the product has been delivered to the customer.

If a customer plans to return a product due to personal reasons where Perfume Online is not at fault, the customer will be responsible for two-way shipping, which includes shipping from the company to the customer's address and from the customer's address to the company. If originally the customer's order qualified for free shipping, now while returning the product, the customer will be charged two-way shipping. If the customer has already paid the initial shipping charges, then the customer will be charged the return shipping charges, and the initial shipping will not be refunded.

Once the customer sends us the product and we receive it, it can take 3-4 business days to process the refund. First, the product passes our inspection, and then the customer is issued a refund, excluding the shipping charges.

Restocking Fee:

If the product is completely sealed with the plastic wrap on and it is in its original packaging, the customer is not liable for a restocking fee and is only liable for two-way shipping charges.
If the customer has opened the product (i.e., removed the plastic wrap), they will be charged a 25% restocking fee and two-way shipping charges, provided the product is not heavily used (a maximum of 2-3 sprays). The customer needs to return everything received with the product (all accessories, paperwork, envelope, perfume box, perfume box sleeve, etc.).

Once we receive your product in our warehouse, it can take 3-4 business days to inspect and issue a refund. Depending on your payment partner, it may take an additional 2-3 business days for the refund to reflect in your original mode of payment.

Non-returnable Items:

We do not accept returns of testers, preowned perfume bottles, open-box perfume bottles, perfume samples, or perfume vials.
Niche fragrances do not qualify for return unless they are unopened, completely sealed, and never sprayed.

Product Reformulation and Packaging Changes:

From time to time, companies may reformulate their perfumes or change their packaging, resulting in changes in scent profile or packaging design. Perfume Online is not responsible for any of these changes, and such reasons do not qualify for a return.

We take great pride in providing only 100% authentic perfumes on our website. Shipping and handling charges are non-refundable unless the error or fault is on our part.

Customers have a 7-day window from the day the product is delivered to raise any issues or report damage or missing delivery.

Shipping Information

Please be advised: The shipping timelines listed below are only estimations and do not include weekends, holidays, or any other delays caused by the carrier company.

Shipping Policy

PerfumeOnline is not responsible for any delays caused by third-party shipping carrier companies. Rarely, unexpected delays may occur on their part, over which we have no control. We are not liable for any delays due to shipping carrier issues. For an accurate shipping timeline, please refer to the tracking link provided via email or contact the shipping carrier company directly. Once your package leaves our warehouse, our ability to modify the address, cancel the shipment, or provide delivery instructions is extremely limited.

In the event that a product is not delivered, not claimed, returned, or refused due to customer error (e.g., incomplete delivery address, no one available to receive the product or sign), the customer will be liable for two-way shipping charges. If the customer has already paid for the original shipping, they will be refunded the amount excluding return shipping charges. If the original shipping was free, the customer will be charged the two-way shipping charges. The refund will be processed after we receive and inspect the returned package.

Please note that many shipping carriers do not allow address changes once the package has been shipped. If an address change is permitted, it typically incurs additional charges, which the customer will be responsible for.

Important Note: All Canadian rural addresses and PO Box addresses will be auto-shipped via CanadaPost to optimize delivery time, regardless of the carrier selected at checkout.

We offer free shipping within Canada on orders over $149 USD. The order total must be over $149 USD after coupons are applied and before taxes are added.

Terms and conditions

These terms and conditions shall define and govern the interaction between you - the user with us i.e., scentsdistro hereinafter referred to as 'scentsdistro' on the website www.scentsdistro.ca. By using the informational and/or other services made available on the website, you, the user acknowledge and agree to the terms of service and the privacy policy herein. Continued usage of the application shall imply acceptance of the terms and conditions by the user. These Terms and Conditions are subject to change without prior notice.

About scentsdistro

scentsdistro, which operates from the website: www.scentsdistro.ca, hereinafter referred to as 'Site'. This website is designed as a portal to access the information about our products and services as well as to purchase the products, and in the future may provide additional related services and facilities.

Information and Intellectual Property Policy

All publicly viewable information available on the scentsdistro website is the sole intellectual property of scentsdistro unless otherwise stated. All efforts are undertaken to ensure that the quality and efficacy of information available on the website is accurate and updated.

Privacy Policy

At scentsdistro, we ensure that the information we have about you is protected and secured. We value our relationship with you and work hard to preserve your privacy, and ensure that your preferences are honoured. At the same time, the very nature of our relationship may result in us collecting or sharing certain types of information about you. No personally identifiable information is collected or saved for - surveys, registration forms, account information or order information. Any personal information is kept only for compliance with legal standards as it may prevail from time to time. Changes to privacy policy may be incurred without prior notice due to growing business operations or for legal compliance.

Order Policy

scentsdistro's employees, agents, logistics partners or designees will deliver the orders placed on the Site after the order has been successfully placed and the payment has been processed.

a.  Pricing: All the products will be sold via the Site, unless otherwise specified. The prices mentioned at the time of placing an order are the applicable prices.

b. Cancellation Policy: To cancel an order and receive a full refund you must email us at info@scentsdistro.ca within 6 hours of placing the order. If an order has been dispatched, we cannot offer cancellation unless the product is defective.

c.   At the time of delivery, you may return a product if there are damages to the item and if the fault is on our end. Returns are not guaranteed without photo evidence of the damaged item. Returns cannot be completed due to change of preference for the product. We shall not be able credit or replace any items which have been kept beyond a period of three (3) days. We will make the appropriate adjustments to your order value once your item has been approved for a refund determined by .

d.   Complaints: For customer support and issues, please email us at info@scentsdistro.ca

e.   You agree and confirm the following:
I.   That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by scentsdistro for redelivery shall be claimed from you.
II.   That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
III.   You will provide authentic and true information in all instances where such information is requested of you. scentsdistro reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the order.
IV.   Prior to placing an order please check the product description and order, carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Copyright and Trademark

scentsdistro's suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of scentsdistro's or any third party's intellectual property rights. All rights, including copyright, in this website are owned by scentsdistro. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of scentsdistro. You may not modify, distribute or re-post anything on this website for any purpose. " scentsdistro," and all logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on the Site are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply endorsement by scentsdistro, sponsorship or recommendation of the third party, information, product or service. scentsdistro may employ other companies and individuals to perform certain functions, such as delivering packages and analyzing data, which may further have access to personal information to perform their functions.

Disclaimer Of Warranty and Limitation Of Liability

Your use of the scentsdistro service, is entirely at your own risk. The scentsdistro service and its contents are provided on an "as is" and/or "as available" basis. To the fullest extent permitted by law. We disclaim all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that the functions provided by will be uninterrupted or error-free, or that www.scentsdistro.ca or the server that makes it available are free from viruses or other harmful components. Note that neither scentsdistro nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the scentsdistro service, the internet or for any other claims related in any way to your relationship with scentsdistro.

Indemnity

You agree to defend, indemnify and hold harmless scentsdistro, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to scentsdistro or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Dispute Settlement

If any dispute arises between you and scentsdistro during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Terms and Conditions and User Agreement, the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by scentsdistro. The place of arbitration shall be New Canada. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language

Return Policy

All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK we can provide a return label. There will be an additional ¥ 1,107.36 JPY deduction from the refund, for label usage.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.

Returns Should be sent to:

scentsdistro.com Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge, NY 11788

Delivery

Returns