🔄 1. Return Eligibility

Acceptable Return Reasons:

  1. Unopened Products: Within 30 days of receipt, original packaging intact, seal unbroken
  2. Shipping Damage: Product damaged or leaking during transportation
  3. Incorrect Item: We shipped the wrong perfume variant or size
  4. Quality Issues: Product has obvious manufacturing defects (evidence required)

Non-Returnable Situations:

  1. Opened, used, or seal-broken products
  2. Change of personal preference (e.g., dislike the fragrance)
  3. Beyond 30-day return window
  4. Damage due to improper use
  5. Gift packaging opened or damaged

📦 2. Return Process

Step 1: Request Return

  • Log into your account, go to “Order History”
  • Select order to return, click “Request Return”
  • Complete return reason and upload relevant photos (e.g., damage)

Step 2: Await Approval

  • Our customer service will review within 24-48 hours
  • If approved, you’ll receive Return Authorization (RMA) code and return address

Step 3: Ship Back

  • Use original or secure packaging to prevent leakage
  • Include RMA code inside package
  • Recommend using trackable shipping and keep tracking number

Step 4: Refund Processing

  • After receiving return, we’ll inspect within 3-5 business days
  • For eligible items, refund will be issued within 7-10 business days

💰 3. Refund Details

Refund Amount:

  1. Full Refund: Product price + original shipping cost for that item
  2. Partial Refund: If returning part of order, calculated based on returned quantity
  3. Non-Refundable: Original gift wrapping fees, greeting card charges

Refund Method:

  • Refunded to original payment method
  • Credit card refunds: 3-10 business days (depends on issuing bank)
  • Alipay/WeChat Pay: 1-3 business days

Shipping Responsibility:

  • Our Fault (wrong item, quality issues): We cover both ways shipping
  • Customer’s Reason (non-quality issues): Customer pays return shipping
  • International Orders: May incur customs duties and additional fees, please consult customer service

🎁 4. Gift Returns

Gift Recipient Returns:

  • Need to provide gift order number and recipient information
  • Refund will go to original purchaser’s payment method
  • Gift wrapping fees non-refundable

Gift Giver Returns:

  • Follow standard return process
  • For gift wrapping replacement, contact customer service in advance

🌍 5. International Order Special Notes

  1. Return Address: May designate specific international return warehouse
  2. Customs Documents: Need to complete necessary customs declaration forms
  3. Duties & Taxes: Original import duties and taxes may be non-refundable
  4. Return Window: May extend to 45 days for international orders (from customs clearance date)

⚠️ 6. Important Reminders

  1. Perfume Characteristics: Perfumes are sensitive to temperature and light, store return items properly
  2. Samples: Complimentary samples are non-returnable once used
  3. Seasonal Products: Limited editions or seasonal items may have special policies
  4. Health & Safety: For hygiene reasons, opened products cannot be returned

📞 7. Contact Us

Customer Service Email: returns@yourbrand.com
Customer Service Phone: +86 17743144772 (Weekdays 9:00-18:00)
Response Time: All return requests answered within 24-48 hours

Mailing Address:
[Your Company Name]
[Returns Department]
[Full Address, Postal Code]

📝 8. Policy Updates

We reserve the right to modify this policy at any time. The latest policy is published on our website. Policy updates do not affect return requests submitted before the update.

💝 Our Commitment

While perfume product characteristics limit return scope, we commit to:

  • Providing detailed fragrance note descriptions (top/middle/base notes) to help you choose
  • Offering small-size samples to reduce trial costs
  • Establishing professional perfume consultation service for purchase advice
  • Guaranteeing 100% authentic products, all sourced from brands or authorized distributors